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No matter what the situation is, no matter what the objectives of the individual or the organization are, everyday is a constant, ongoing flow of information. In that regard, I Never Learned Anything by Talking: Effective Listening Skills presents an in-depth exploration of the importance and dynamics of listening effectively. The DVD discusses how to properly attend, process, and respond to verbal messages (information) from another person.
Among the topics covered:
- Adopt an attitude of listening
- React positively to the speaker by radiating interest
- Listen to gain real understanding
- Resist distractions
- Get to the main point by asking good questions
- Focus on ideas, not the person
- Avoid arguing mentally
- Capitalize on speed of thought
- Concentrate on what the other person is saying
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